Top G Watches Australia – Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to Top G Watches Australia — the official Australian distributor of Tsar Bomba Watches and the home of our Australian-designed Atomic Galaxy. We are committed to providing premium watches, honest pricing, and a safe, trusted shopping experience for customers worldwide.

Orders, Shipping & Delivery

What are the shipping options?

All orders are processed within 24–48 hours. Delivery time is typically 7–15 business days, with many customers receiving their parcels sooner.

  • Orders are securely packaged and shipped to your door.
  • We work with reliable international carriers.
  • Larger or multi-watch orders may ship in separate parcels with individual tracking numbers.

When will I receive my order?

Most orders arrive within 7–15 business days. However, delays can occasionally occur due to:

  • International freight and customs processing
  • Manufacturer processing times
  • Holiday or high-demand periods
  • Australian customs clearance

We always aim to deliver your watch as quickly as possible and appreciate your patience.

Why are some watches on backorder?

Some styles are sourced directly from our manufacturing partners. When an item is on backorder, it is usually fulfilled within 3–5 days. Tracking may appear only when the parcel reaches your local depot.

What are the international taxes or import duties?

We are not registered for GST, and no GST will be charged by us. Customers outside Australia should check their local regulations for any import duties or VAT that may apply upon delivery.

Tracking & Delivery Issues

What should I do if I never received my order?

If your parcel has not arrived within the estimated timeframe:

  • Contact us immediately via our website chat or email.
  • Ensure your delivery address is secure and accessible.
  • We will assist with tracking and resolving the issue quickly.

What if only part of my order arrived?

Orders containing multiple watches may arrive separately due to manufacturer fulfilment and brand-specific shipping locations. Each parcel will include its own tracking number. This is normal and does not indicate an issue.

Returns, Refunds & Changes

What is your return policy?

We offer a 30-day money-back guarantee for eligible items. If you’re not completely satisfied with your purchase, you may return it under our conditions.

Key Points:

  • Returns accepted within 30 days of purchase.
  • Refunds issued once items are inspected and approved.
  • Original packaging, tags, and accessories should be intact.

For full return conditions, please refer to our Returns & Refunds Policy.

What if my watch arrives defective?

If your watch is defective upon arrival:

  • Contact us immediately through website chat or email.
  • You may choose a replacement or refund (conditions apply).

Can I change or cancel my order?

Changes can usually be made within 24 hours of purchase. After this window, order adjustments are not guaranteed due to fast processing.

Warranty & Repairs

What warranty do your watches come with?

All watches sold through Top G Watches Australia are covered by manufacturer warranty:

  • Tsar Bomba: 2-Year Manufacturer Warranty
  • Atomic Galaxy: 1-Year Warranty
  • All Other Brands: 1-Year Warranty

What does warranty cover?

Warranty covers:

  • Movement or internal mechanical faults
  • Defective components
  • Manufacturer defects

It does not cover:

  • Accidental damage or misuse
  • Cracked or smashed glass
  • Incorrect water exposure
  • Normal wear and tear

How do I make a warranty claim?

Email support@topgwatches.com.au with:

  • Your order number
  • Photos or video of the issue
  • A brief explanation

Our local support team will respond within 2–4 business days.

Products & Sizing

Where are you located?

We are based in Brisbane, Australia. Watches may be fulfilled locally or shipped directly from our trusted international manufacturing partners.

How do I ensure the correct wrist size?

Most watches include a needle pin adjuster tool for easy link removal. Many jewellery or watch stores also offer free size adjustments.

Do your watches come with manuals?

Yes. Tsar Bomba models include digital manuals and setup instructions. Additional manuals and instructions can be found on our website.

Contact Us

How do I contact Top G Watches Australia?

You can reach us via:

  • Website Live Chat
  • Contact Us Page
  • Email: support@topgwatches.com.au

We are happy to help with any questions or concerns.

Top G Watches Australia Pty Ltd
Premium Watches. Trusted Service. Secure Worldwide Delivery.