Top G Watches Australia – Frequently Asked Questions (FAQ)
Welcome to Top G Watches Australia, the official distributor of Tsar Bomba Watches. We are committed to providing premium, luxury watches with honest pricing, exceptional service, and a trusted shopping experience.
What is the return policy?
We proudly offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it under our conditions. For full details on eligibility, return procedures, and refund conditions, please view our Return & Refund Policy.
Key Points:
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Returns accepted within 30 days of purchase.
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Refunds issued after inspection of returned items.
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Original packaging and tags should be intact.
Our goal is to ensure your experience is safe, secure, and stress-free.
What are the shipping options?
All orders are processed within 24–48 hours. Most customers receive their orders in 7–10 business days, with a standard window of 7–15 business days for delivery.
Shipping Details:
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Orders are securely packaged and shipped to your door.
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Multiple watches or larger orders may ship in separate parcels with individual tracking numbers.
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We use reliable international carriers to ensure safe delivery.
When will I receive my order?
Most orders arrive within 7–15 business days, often sooner. Some delays can occur due to:
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COVID-19 restrictions
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Manufacturer processing times
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International freight and customs delays
We appreciate your patience and always strive to deliver your watch as quickly as possible.
What are the international taxes, duties, or fees?
We are not registered for GST, and no taxes or GST will be charged by us. Please check your local country regulations for any applicable import duties.
What should I do if I never received my order?
While rare, if your order does not arrive:
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Contact us immediately via our website chat or email.
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Ensure your parcels are delivered to a safe and secure location.
What happens if I receive only part of my order?
Orders with multiple watches may arrive in separate shipments due to:
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Direct manufacturer shipping
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Different suppliers or brands
Each parcel will have its own tracking number. We apologize for any confusion and appreciate your understanding.
Why are there delays in order processing or shipping notifications?
Occasionally, items may be on backorder from our direct manufacturers. Backorders are usually fulfilled within 3–5 days.
During high-demand periods (holidays, end-of-year sales), shipping updates may take 24–48 hours to reflect. Customs may also cause delays up to one week. Tracking may only appear close to the delivery date.
What should I do if I received a defective order?
If your watch is defective:
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Contact us immediately via website chat.
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You may choose a full refund or replacement order (conditions apply).
How do I make changes to an order I’ve already placed?
Contact us within 24 hours via website chat or our Contact Us page. After this period, order changes are unfortunately not possible.
Where are you located?
We are based in Brisbane, Australia. Most watches are imported from trusted international manufacturers.
How do I ensure I order the right watch size?
Most watches come with a needle pin adjuster tool to remove links for wrist sizing. Additionally, most jewellery and watch stores offer free size adjustment if needed.
How do I contact Top G Watches if my question isn’t answered here?
Reach us via:
We are happy to assist with any questions or concerns.
Top G Watches Australia Pty Ltd – Official Distributor of Tsar Bomba Watches
Providing premium watches, trusted service, and secure worldwide delivery.