Warranty Information
Warranty Policy – Top G Watches Australia
Welcome to the official Warranty Policy for Top G Watches Australia. As a trusted Australian-owned watch retailer, we are committed to transparency, customer support, and full compliance with the Australian Consumer Law (ACL). This page outlines your warranty coverage for all watches purchased through topgwatches.com.au.
Warranty Periods
⏱ Tsar Bomba Watches – 2-Year Warranty
All Tsar Bomba Australia watches purchased from our store are covered by a 24-month manufacturer warranty. This includes both items shipped from our Queensland stock and models delivered via factory-direct express shipping.
⏱ Atomic Galaxy – 1-Year Warranty
Our signature Atomic Galaxy timepiece includes a 12-month warranty covering all internal manufacturing defects, movement issues, and component faults.
⏱ All Other Watches – 1-Year Warranty
All other watches sold on our website include a 12-month warranty, which is a fair and reasonable coverage period for quality watch products under Australian Consumer Law.
Your Rights Under Australian Consumer Law
Under the ACL, customers are entitled to a remedy if a product fails to meet acceptable quality standards. These rights apply in addition to the express warranties listed above. Depending on the issue, eligible remedies may include:
- Repair
- Replacement
- Store credit
- Refund (for major faults)
Top G Watches Australia always complies with these statutory consumer guarantees.
What the Warranty Covers
- Movement defects or failure
- Internal mechanical faults
- Faulty crowns, pushers, or buttons
- Loose or defective hands/indices
- Battery failure within the warranty period
- Timekeeping issues caused by manufacturing defects
Warranty applies to all watches regardless of whether they were sent from our Queensland warehouse or via factory-direct shipping.
What the Warranty Does Not Cover
- Accidental drops, impacts, or shock damage
- Cracked, chipped, or shattered glass
- Water damage due to misuse or exceeding the rated depth
- Normal wear and tear (scratches, fading, strap wear)
- Damage caused by chemicals, heat, or environmental exposure
- Battery replacement outside the warranty period
- Damage from improper use, negligence, or abuse
- Unauthorised repairs or modifications
- Loss or theft
Please note: A watch listed as “Water Resistant” is not guaranteed to be waterproof. Always follow the water rating instructions for your model.
Factory-Direct Warranty Coverage
Many of our watches, including some Tsar Bomba models, may be shipped factory-direct. Regardless of where the watch is shipped from, Top G Watches Australia handles all warranty support on your behalf.
If a warranty claim is approved, we may provide:
- A replacement watch
- Replacement parts
- A repair option (if applicable)
- Store credit
- A partial refund (case-by-case)
We always choose the fairest and fastest resolution based on the issue and stock availability.
How to Lodge a Warranty Claim
To begin a warranty claim, please contact our support team:
Email: support@topgwatches.com.au
Subject: Warranty Claim – Your Order Number
Please include the following:
- Your order number
- Your full name
- A description of the issue
- Clear photos or video showing the problem
- Whether the watch has been exposed to water, shocks, or drops
Our team will review your claim within 2–4 business days.
Resolution Process
Once your warranty claim is assessed:
- We will confirm if the issue is covered
- We will advise the appropriate remedy (repair, replacement, etc.)
- We may request the watch to be returned for inspection
- Approved warranty remedies are free of charge
Important Notes
- Warranty is only valid for purchases made directly from Top G Watches Australia
- Warranty is non-transferable
- Water-damaged watches cannot be repaired under warranty
- Misuse or accidental damage voids the warranty
- If a model is discontinued, a similar model or store credit may be offered
Contact Us
If you need help with your warranty or have questions about coverage, please contact our Australian support team:
Email: support@topgwatches.com.au
Location: Queensland, Australia
Top G Watches Australia – Reliable Warranty. Local Support. Premium Quality.